Affiliate Support Center FAQ
What are the hours of operation for Hancock Studios?
Tuesday - Friday, 8:00a.m. - 6:00p.m. (closed weekends & holidays)
How do I get hold of you if I have a specific technical or billing question?
If you are a member with a technical or billing issue that can not be resolved with the information below and you require further assistance, please click HERE to submit an Affiliate Support Ticket.
How do I get hold of you if I have a general question regarding the website?
Click HERE to submit a general question to our staff regarding our website, advertising, media, affiliate information, or production.
Who do I contact if I'm a member and need to speak with a representative or require assistance after normal business hours?
You may contact our merchant service agent, CCBill, directly. They are here to help you via email or telephone with any technical or billing issue you might have with our website.
CCBill business hours & contact information:
- 24 Hours a day, 7 days a week, 365 days a year.
- (888) 596-9279 or (480) 449-7751
- support@ccbill.com
Before contacting CCBill, please have the following information ready:
- Your transaction number along with your password.
- The form of payment used to purchace your membership.
How do I locate or change my username and password?
Log onto CCBill's control panel HERE. You will need to provide the card or checking account number that you signed up with, as well as your email address OR subscription number. You will be able to obtain and change your information after you log in.
How do I change the address in my profile?
Log onto CCBill's control panel HERE. You will need to provide the card or checking account number that you signed up with, as well as your email address OR subscription number. You will be able to obtain and change your information after you log in.
Is Macintosh compatible with this website?
Yes. All updates are rendered in .wmv format which can be viewed in Quicktime using Flip4Mac software.
How do I set Internet Explorer as my default browser?
To set Internet Explorer as your default browser, open "System Preferences," select the "Internet" icon, click the "Web" tab, and specify Internet Explorer in the "Default Web Browser" field.
I get an error message "Windows Media Player does not support this file."
This problem typically means you are using an older player. You can fix this problem by upgrading to the most current version of Microsoft Windows Media player.
Are members allowed to download videos from the website?
The exclusive content provided on this website is rendered for streaming video and may be viewed in both Windows Media and Quicktime formats. Additionally, Hancock Studios allows members to download videos from this website for personal use only, but there is no technical support for downloading videos and file sharing is strictly prohibited.
Any person who posts videos owned by Hancock Studios on the internet, without prior written consent, will have their accounts terminated without warning and will be prosecuted to the full extent of the law.
How do I cancel my account?
Hancock Studios may not cancel a membership account on behalf of a member. You are responsible for canceling your own membership account if you do not wish to remain a member. To cancel your membership account through our authorized merchant, CCBill.com, please click HERE.
